Refund policy
Based on the personal and custom nature of our products, we do not accept returns or exchanges. However, the buyer can contact seller about any issues with an order.
You can always contact us for any return questions at stacey@loftyseahorse.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.